Hotel Front Desk Agent

The Hotel Front Desk Agent serves as the primary point of contact for guests, delivering a welcoming and professional experience throughout their stay. This role supports front desk operations by assisting guests, coordinating with resort departments, and maintaining accurate guest records. Seasonal and year-round opportunities are available, with potential for growth into supervisory roles within the Lodging department.

Duties & Responsibilities:

• Greet guests and complete check-in and check-out procedures efficiently and professionally

• Process payments, issue room keys, and provide clear directions and information

• Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department

• Answer incoming phone calls and assist with switchboard coverage as needed

• Maintain knowledge of resort amenities, services, and local area offerings

• Prepare and organize guest key packets and related materials

• Maintain a clean, organized, and professional front desk workspace

• Coordinate with internal departments to ensure seamless guest experiences

• Perform other duties as assigned

Qualifications:

• Previous customer service or hospitality experience preferred

• Experience with OPERA or similar property management systems preferred

• Strong verbal and written communication skills

• Ability to multitask and work effectively in a fast-paced, team-oriented environment

• Willingness to learn and participate in cross-training opportunities

• Flexible availability, including weekends and holidays

• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching

• Can safely lift and/or move up to 25 pounds