Ticket Sales Agent

A Sun Valley Resort Ticket Sales Agent will sell lift tickets in a friendly manner, assist guests with all their lift ticket needs, and provide guests with basic knowledge of the resort and the surrounding area. 

Duties & Responsibilities: 

• Greet and assist guests in a friendly, helpful, and respectful manner. 
• Accurately explain, recommend, and sell all available ticket and pass products based on guest needs. 
• Collaborate effectively with team members to provide excellent guest service and support the overall success of the Ticketing department and resort. 
• Sell and process tickets accurately using RTP while maintaining a basic understanding of Customer Manager systems and procedures. 
• Process guest transactions accurately, provide correct change, and balance the department bank at the end of each shift. 
• Additional duties assigned by the manager. 

Qualifications: 

• Proficiency with Microsoft Office, RTP, and related computer systems. 
• Excellent customer service, communication, and problem-solving skills  
• Must be able to stand for prolonged periods. 
• Strong attention to detail and ability to meet deadlines in a fast-paced environment.  
• While performing the duties of this job, the employee is regularly required to walk, use hands, feel, reach with hands and arms, stoop, kneel, crouch, talk, and hear. 
• Must safely move objects up to approximately 25 pounds about the workplace. 
• Flexibility to work varying a schedule, including weekends, holidays, and early or late shifts